Complaints Procedure For

Sidmouth Rugby Football Club Ltd. 

Should Sidmouth Rugby Ltd receive any complaints, they should be made directly to the Chairman of the Board in writing.   The Chairman will pass on the complaint to the Director who deals with the area in which the complaint is made.

Any complaint against a member of the club will receive a full investigation involving those accused and any action should be taken within a 28 day timescale where possible.   The Complainant will be kept updated of decisions and actions and the outcome will be available to both parties.

Any complaint against a service which the Club offers will receive a full investigation and action should be taken with a 28 day timescale.

Any complaints will be kept in strictest confidence and dealt with on a ‘need to know’ basis outside of the Board.

In dealing with each complaint the following shall be recorded:

The process used to ensure that the complaint is fully investigated, and will include a record of interviews

Who is involved in the investigation?

Any referrals needed to be made to external agencies:  RFU, local authority environmental health departments or social services

Any actions identified by us

Any action taken by external agencies (subject to satisfying confidentiality required)

The outcome of the investigation, identifying any areas where improvements could be made to the Club

Where a person has been dismissed following an allegation of abuse, they may need to be referred for inclusion into the Protection of Children Act list.